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Other
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Resolution: Answered
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Moderate
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None
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None
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Danielle Gainor
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517-332-0100
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MidMichigan ENT
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CMS0122v12, CMS0138v12
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CMS0122v11
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Many patients are refusing counseling, causing impacts on measure performance.
We are having many patients getting frustrated with smoking cessation counseling. They are receiving this from providers at multiple primary and specialty offices repeatedly and are downright refusing the counseling. It is not improving quality of care and it is leading to delays in patient intake when our staff is getting berated by patients for offering counseling or bringing up the question of counseling. We document in the note when patients are refusing the smoking cessation counseling but we are being told that this alone is not adequate and we will get dinged as though this patient was not screened and counseled. What do you propose is a fair way to resolve this issue without penalizing practices for trying to complete the measure for which patients are refusing (and any measure for that matter)?