[CYPRESS-893] Getting Gateway Timeout (504) error upon attempting to download master patient list Created: 12/16/16  Updated: 05/07/18  Resolved: 01/11/17

Status: Closed
Project: CYPRESS Issue Tracker
Component/s: None

Type: Question Priority: Moderate
Reporter: Jim Stone (Inactive) Assignee: David Czulada
Resolution: Delivered Votes: 0
Labels: cypress

Attachments: PNG File DownloadMasterPatientListCapture.PNG     PNG File GatewayTimeoutCapture.PNG    
Previous Issue Type: Other

 Description   

Getting a 504 Gateway Time-out from cypress demo site upon attempting to download the master patient list.

Repro steps:
Navigate to https://cypressdemo.healthit.gov/users/sign_in using a browser and sign in with appropriate credentials.
Select Master Patient List tab.
For Annual Update Bundle radio button, choose 2016 Bundle for the 2017 Reporting Period.
Click on the Download Master Patient List button.

Expected result:
Master patient list download is started.

Actual result:
After about a minute, the site returns a 504 Gateway Time-out error.

 Comments   
Comment by David Czulada [ 01/11/17 ]

Jim-

This should be alleviated (a bit) on the demo server. Due to performance on the demo server, you may still get the "time out" error message. However, if you navigate back to the Master Patient List and download again it should work. The Master Patient List gets cached after the first attempt to download.

Hope this works for you.

-Dave Czulada

Comment by Jim Stone (Inactive) [ 12/20/16 ]

Dave,

Thanks for the explanation. I don't need anything at the moment and can wait for the patch release.

-Jim

Comment by David Czulada [ 12/20/16 ]

Jim-

This is a performance issue with downloading multiple bundles at once. An upcoming patch release (3.0.4) will fix this issue.

Do you have a particular bundle you would like to download? I can attach it to this ticket.

-DAve Czulada

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