Screenshot 2023-06-27 at 9.18.49 AM.png
[CYPRESS-2544] Unable to login and Reset password is not working either Created: 06/26/23 Updated: 06/29/23 Resolved: 06/29/23 |
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| Status: | Closed |
| Project: | CYPRESS Issue Tracker |
| Component/s: | None |
| Type: | Question | Priority: | Moderate |
| Reporter: | Oracles | Assignee: | David Czulada |
| Resolution: | Resolved | Votes: | 0 |
| Labels: | None | ||
| Attachments: |
Screenshot 2023-06-27 at 9.18.49 AM.png
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| Description |
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We are unable to login to Cypress with valid credentials. When we tried to reset the password, got an error as emailId not found.
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| Comments |
| Comment by David Czulada [ 06/27/23 ] |
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Oracles- For the "reset the password" functionality to work you would have needed to configure an email server to provide the email notifications. If this wasn't configured, I would recommend following setup instructions to add a new admin account on your Cypress installation. https://github.com/projectcypress/cypress/wiki/Cypress-Initial-Setup#dont-see-the-admin-button I've attached a screenshot for the email setup. This allows you to configure the account where the notifications emails will be sent from. -Dave Czulada |
| Comment by Oracles [ 06/26/23 ] |
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We have installed Cypress7.4, we were able to login before. It just stopped working since morning. |
| Comment by David Czulada [ 06/26/23 ] |
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Oracles- What Cypress installation are you using? Is it https://cypressdemo.healthit.gov/ or your own? -Dave Czulada |
| Comment by Cypress Team (Inactive) [ 06/26/23 ] |
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Thank you for submitting your question/issue. We will assign this to a team member and respond in one business day |