Hello Chandra,

11:30 am will work.

Thank you!

Michelle Ashafa, RD, LDN, CAPM, CSM
Quality Technology Analyst
Commission on Dietetic Registration
Academy of Nutrition and Dietetics
120 S Riverside Plaza | Suite 2190 | Chicago, IL 60606
Phone number: +1 312 899 4760
Email: mashafa@eatright.org<mashafa@eatright.org>
www.cdrnet.org<http://www.cdrnet.org/> |www.eatrightPRO.org<http://www.eatrightpro.org/>
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From: Chandra Bartleman (Jira) <oncprojectracking@healthit.gov>
Sent: Monday, April 8, 2024 11:52 AM
To: Michelle Ashafa <mashafa@eatright.org>
Subject: [ONC-JIRA] (BONNIEMAT-1811) Test cases not saving after making changes

[cid:image002.png@01DA89AB.66219220]
Chandra Bartleman<https://oncprojectracking.healthit.gov/support/secure/ViewProfile.jspa?name=cbartleman%40telligen.com> commented on [Bug/Issue] BONNIEMAT-1811<https://oncprojectracking.healthit.gov/support/browse/BONNIEMAT-1811>

Re: Test cases not saving after making changes<https://oncprojectracking.healthit.gov/support/browse/BONNIEMAT-1811>

Michelle,

Can you specify the changes you are attempting to make? It sounds like you may have a CMS security block. We can set up a quick Teams meeting to share screens and I can show you how to locate the security ID preventing your action.

The following times are available to scheduled a call (CST):
11:00
11:30
12:00
12:30

Let me know if any of those times work for you to meet.
[Add Comment]<https://oncprojectracking.healthit.gov/support/browse/BONNIEMAT-1811#add-comment>
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Thank you all! mashafa, if this issue has been resolved, could you please set the Submiter Resolution Confirmed field to "Yes?" Thank you!

cbartleman@telligen.com appreciate the synopsis of findings! thx!

kimberlys We were not able to identify a reason for the temporary inability to save. By the time we met on the call, Anne and Michelle were able to make their desired changes and were no longer blocked. We discussed how to use the 'Inspect' option when you right click while in the tool and look at the Network logs to see if there is a CMS Security block and we discussed clearing cache and logging out and back in. However, these troubleshooting techniques were not relevant to this ticket. 

cbartleman@telligen.com can you share what the issue and solution was? This will help others to troubleshoot in the event of a similar scenario. Thx!

mashafa  and acoltman, 

Thank you for joining the Teams call and walking through your updates. Since you were able to successfully make your desired updates during the call, we will close BONNIEMAT-1811 at this time. 

Thank you for your response Michelle. I have emailed you a meeting invite. Please let me know if you do not receive it prior to the meeting time. See you at 11:30 AM CST. 

We are trying to test the timing functions, adjust the DOB, inpatient encounter times and update the descriptions. 

11:30 CT is available. 

Michelle, 

Can you specify the changes you are attempting to make? It sounds like you may have a CMS security block. We can set up a quick Teams meeting to share screens and I can show you how to locate the security ID preventing your action. 

The following times are available to scheduled a call (CST):
11:00
11:30
12:00
12:30

Let me know if any of those times work for you to meet. 

Thank you for submitting your question/issue. We will assign this to a team member and respond in one business day. If your question/issue is related to a particular measure, please upload the corresponding measure package.